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PERFORMANCE MEASURES

Welcome to the District of Columbia Fire and Emergency Medical Services (FEMS) performance measures website page. This site includes links and detailed information concerning response time, call volume and patient outcome measures. As the site is expanded, more categories (by tab) will be added. Each tab is updated monthly and will show performance measures for the previous month or previous fiscal year, summarized. Document links are included for previous months and years. The following FEMS performance measures are now available:

  • Measuring Response Time. Starting in October 2015, FEMS began using National Fire Protection Association (NFPA) Standard 1710 performance measures for data reporting purposes. This tab shows how response times are measured and describes response time goals for each measure. Detailed charts and references are included to describe each measure. 
  • Measuring Call Volume. Starting in October 2015, FEMS began measuring call volume using a call categorization system different than previous years. This system was developed to more closely match the type of calls with NFPA Standard 1710 performance measures.  This tab includes tables showing incident counts by type and location for the current fiscal year along with detailed maps associating incident types with performance measures for the previous month. 
  • Response Time. This tab includes tables showing EMS and fire NFPA Standard 1710 response time performance measures for the current fiscal year by month. Detailed maps showing response time performance measures for the previous month are also displayed. Also included is a link to simplified operating measures for yesterday’s response time performance with call volume charts. The link is dynamic and always updated to the previous day’s numbers.
  • Patient Outcome. This tab includes tables, charts and graphs showing detailed information concerning FEMS patient outcomes. Included are cardiac arrest patient outcome measures for fiscal years 2012 to 2015, EMS Continuous Quality Improvement (CQI) case review measures for STEMI, stroke and trauma for the current and previous fiscal years and patient satisfaction survey results for the current and previous fiscal years. This tab will be updated as new patient outcome measures become available and are added.
  • AMR Implementation. Starting on March 28, 2016, FEMS began using American Medical Response (AMR) as a third party provider (TPP) to supplement the number of ambulances available for responding to EMS calls. The initiative was implemented to improve the availability of FEMS ambulances for responding to high priority emergent calls and to reduce the time FEMS ambulances and crews are continuously operating. This tab includes tables, charts and graphs showing the success of the initiative.  
Quick Link:  AMR Implementation
  • Performance Plans. Agency Performance Plans for Public Safety including the Fire and Emergency Medical Services Department (FEMS) can be found here:

Quick Link:  Performance Plans and Reports: Public Safety

SEE ALSO: 
 

MEASURING RESPONSE TIME