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MEASURING RESPONSE TIME

Starting in October 2015, the Fire and Emergency Medical Services Department (FEMS) began using National Fire Protection Association (NFPA) Standard 1710 (please click here to access NFPA Codes and Standards) performance measures for data reporting purposes. Previously, FEMS used performance measures recommended by other authorities, including the International City and County Managers Association (ICMA). 
 
As part of this new effort, FEMS updated response time goals and requirements to align with NFPA Standard 1710 measures. These measures were incorporated in Fiscal Year 2016 (FY 2016) Key Performance Indicators (KPIs) and described in the Department’s FY 2016 Performance Plan. To accomplish this, FEMS needed to evaluate NFPA Standard 1710 requirements, matching such requirements to how the District’s 9-1-1 Center (the Office of Unified Communications or the “OUC”) and FEMS jointly manage 9-1-1 call taking, call processing, dispatch and emergency vehicle response to incidents (please click here to review a more detailed description of this process). An overview of NFPA Standard 1710 response time performance responsibilities is shown by the diagram below.    
(01) NFPA 1710 Overview.png

FEMS reports NFPA Standard 1710 benchmark time percentages measured from the time when an incident is first dispatched until the time when a FEMS emergency vehicle arrives at an incident location. OUC 9-1-1 call taking and processing times are not reported or included in FEMS response time measures.

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