The District of Columbia Fire and Emergency Medical Services Department Stress Management Resources Team consists of trained Department personnel, Employee Assistance Program (EAP) clinicians, and other mental health professionals from both the public and private sectors. Department Stress Management Resources Team members are peers who volunteer and/or are nominated by their peers, are a good fit for the program and successfully participated and completed the required training. Any interactions with members of the Stress Management Resources Team are confidential. Stress Management Resources Team members (Peers) are mandated to report when someone is likely to hurt him/her self or someone else.
Accessing Peer Team Support
The Peer Support team is available 24 hours a day, seven days a week.
Any Department member or employee, who feels that connecting with a Peer is needed to obtain guidance and/or support for you, for an individual or for a group of individuals that you are concerned about, is encouraged to contact a Peer Support Team member at 202-455-8299.
Stress Management Resources
D.C. Government Employee Assistance Program (EAP)
INOVA Employee Assistance Program Confidential assistance, 24/7
1-800-346-0110 - Option 1
TDD# for the hearing impaired 1-877-845-6465
Your health insurance carrier
Member Services number of the back of your insurance card
Inquire about your Mental Health benefits.
Police and Fire Clinic
Safe Call Now
A 24/7 help line staffed by first responders for first responders and their family members. They can assist with treatment options for responders who are suffering from mental health, substance abuse and other personal issues.
Also known as Share The Load. A program run by the National Volunteer Fire Council. They have a help line, text based help service, and have also collected a list of many good resources for people looking for help and support.
National Suicide Prevention Lifeline
The national (USA) suicide hotline. Not first responder specific, but they can and will talk to anyone who needs help. We’ve been told by one of their founders they have a large number of first responders and veterans who volunteer.
Crisis Text Line
Text "Help" to 741-741
A service that allows people in crisis to speak with a live, trained crisis counselor who receives the text and responds, all from a secure online platform.
Run by Frontline Responder Services. Offer 24/7 coverage with first responder call-takers.
Kristin Brooks Hopeline
A national (USA) hotline for people suffering from mental health issues.
Veterans Crisis Line (Veterans only)
1-800-273-8255, Option 1, or text 838255
A crisis line specifically for veterans of the US armed forces.
IAFF Center for Excellence
The IAFF Center of Excellence for Behavioral Health Treatment and Recovery is a one-of-a-kind addiction treatment facility specializing in PTSD for IAFF members who are struggling with addiction, PTSD other related behavioral health challenges to receive the help they need in taking the first steps toward recovery. It is a safe haven for members to talk with other members who have faced or overcome similar challenges.
Local 36’s sponsored program. Aquila encourages early identification of heavy use or misuse of alcohol and other drugs by professionals who witness early symptoms.
American Addiction Centers
Provides quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders.
Department of Behavior Health (DBH) Access Helpline
Get emergency psychiatric care, help with problem solving, determine whether to seek ongoing mental health services or other types of services, find out what services are available
Department of Behavioral Health Mobile Crisis
Available from 9 am to 1 am every day, the Mobile crisis services teams respond to adults throughout the District who are experiencing a psychiatric crisis whether in the homes or on the street and who are unable or unwilling to travel to receive mental health services. Clinicians also are available to provide counseling support after traumatic events whether personal or community wide.
Apps and Websites
O2X Human Performance
NFPA 1583 Compliant. The program includes improving nutrition, stress management, sleep, resilience, and physical conditioning. These five pillars of human performance make up the comprehensive EAT SWEAT THRIVE methodology.
Utilizes both trained listeners and licensed therapists and counselors to provide services. Trained listeners are laypeople trained in active listening who provide free confidential support. Users can also establish a relationship with a licensed professional for a fee. Not first responder specific, but they allow you to pick your listener and therapist so you can find someone who you’re likely to be able to connect with.
IntelliCare is a suite of apps that work together to target common causes of depression and anxiety like sleep problems, social isolation, lack of activity, and obsessive thinking. These apps are part of a nationwide research study funded by the National Institutes of Health.
Website/App – Designed by the National Center for PTSD (a division of the VA). PTSD Coach provides information about diagnosing and treating PTSD, the ability to track symptoms, information on handling stress, and direct links to support and help.
Website – Offers online therapy with licensed mental health providers. Intake counselor will match you with an appropriate therapist.
Lionrock - Thin Line Recovery Program
Online video intensive outpatient program for first responders. Lionrock is fully licensed and accredited by the Joint Commission JCAHO.