The OUC is responsible for 9-1-1 call taking, processing and dispatch. NFPA Standard 1710 establishes different benchmark time goals for between 90% and 99% of 9-1-1 calls received, processed and dispatched. These benchmark time goals are divided into “General Alarm Handling” and “Special Alarm Handling” which includes Emergency Medical Dispatch call taking procedures (please click here and refer to Pages 7 and 9 for a detailed description). An overview of NFPA Standard 1710 “General Alarm Handling” requirements is shown by the diagram below.
An overview of NFPA Standard 1710 “Emergency Medical Dispatch (EMD) and Special Alarm Handling” requirements are shown by the diagram below.