Threats Received by Telephone

In the event you are contacted by phone regarding a bomb threat, these steps should be taken:

• Remain calm, listen, and take notes.
• Remember what you hear.
• Keep the caller talking while you notify someone near you that you are on a bomb threat call.
• Another person should IMMEDIATELY contact building security and then call 911.
• If the call is received on a telephone with caller ID, record the displayed phone number.
• Try to get as much information as possible. Ask these questions:
  • Where is the bomb?
  • What does it look like?
  • What building is it in?
  • Why did you choose this building?
  • When is it set to go off?
  • Why would you want to hurt innocent people?
  • Could you repeat the message?
  • Could you tell me the reason you are doing this?
• Record a description of the caller’s voice:
  • Male or female
  • Juvenile, adult, senior
  • Any type of accent
  • Any speech impediment, such as slurred speech.
  • Manner of speech, such as excited, quiet or calm.
• Listen for background noises such as railroad, subway, street sounds, aircraft or crowds.
• Do not discuss the call with anyone but the appropriate authority-in-charge to prevent alarming others.
• Building security will contact the police department or another agency for necessary assistance regardless of the threat.